Friction Scorecard | Fieldwork Studio

Never - Our tools are perfectly aligned

Rarely - Minor overlaps occasionally

Sometimes - Noticeable tool confusion

Often - Significant tool overlap issues

Always - Complete tool chaos

Never - Decisions stick and move forward

Rarely - Occasional decision revisits

Sometimes - Decisions frequently stall

Often - Decision-making is painful

Always - Decisions never stick

Never - Onboarding is smooth and clear

Rarely - Minor onboarding hiccups

Sometimes - New hires need extra help

Often - Onboarding is consistently difficult

Always - New hires are lost for weeks

Never - Meetings are focused and productive

Rarely - Occasional meeting drift

Sometimes - Meetings lack clear direction

Often - Meetings feel like a waste of time

Always - Meetings are completely dysfunctional

Never - Systems are followed consistently

Rarely - Minor system deviations

Sometimes - Regular workarounds emerge

Often - Systems are routinely bypassed

Always - Official systems are ignored

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